Will my order arrive before Christmas?
Yes, but the items must be marked as immediately available and the order must be closed before Christmas so that they can be shipped immediately.
Otherwise the delivery date is decisive. This is indicated in the detail view of the article next to the price and is also displayed in the order confirmation.
Until when do I have to order in order for my order to be shipped before Christmas?
Payment by credit card, direct debit, cash on delivery and Paypal: By Monday, 23.12.2019, 14:00 at the latest. Normally the order will be delivered on Christmas Eve. Due to the high parcel volume at the parcel services before Christmas, we recommend ordering until Friday, 20.12.2019 14:00 hours. With the payment method prepayment the receipt of payment is a condition for the punctual dispatch.
For orders after Friday, 20.12.2019, 14 o'clock:
If you want to make sure that your order arrives on time, you should use the express delivery with guaranteed delivery on the next day. This service costs 19,95 Euro extra.
Can I still exchange after Christmas?
Yes, we offer a right of exchange until 30 January, even if the items were already purchased from us in November. So if a gift doesn't fit or you don't like it, don't stress yourself and enjoy the holidays and the turn of the year. We will take care of a quick exchange or refund at the beginning of January. Otherwise our 30 days+ exchange right and our normal AGB's and the right of revocation apply.
What are the shipping costs?
We deliver free of charge from 50 Euro with DPD. For orders up to 50 Euro the shipping costs are 4.90 Euro.
The delivery with DHL costs 5.90 Euro shipping, from 50 Euro order value only 1 Euro. More information and the shipping costs for international shipping can be found here.
Can I pick up my order myself or buy it directly at der-rollenshop.de?
A collection of your order or desired article is possible. Just get in touch with us so that we can arrange an appointment and have your order ready for collection.
Phone: 0521-52288860 (Mon-Fri 9-17 Uhr)